Founded in 2020 in Belgium, ATS4IT is part of the Moongy Group, established to strengthen agap2IT’s presence in Europe.

Since 2021 we expanded further with the opening of our Danish branch in Copenhagen, and our Spanish brand in Madrid, reinforcing our commitment to being a key player in the European technology landscape.

Proximity, transparency, and collaboration define our approach at ATS. We aim to be your trusted partner and the first choice for your technology challenges

Role: Business Analyst

Location: Brussels, Belgium

Type: Hybrid (2 - 3 day per week on-site)

Languages: fluency in English and Dutch (C2 minimum)

We are looking for an experienced and results-driven Business Analyst with expertise in Customer Relationship Management (CRM) systems and Business Process Model and Notation (BPMN). The ideal candidate will play a pivotal role in bridging business needs and technical solutions, leveraging CRM platforms and BPMN frameworks to enhance efficiency, customer satisfaction, and organizational performance.
Analyze data from CRM systems to provide insights and actionable recommendations.

Must have Skills:

- Bachelor’s or Master’s degree in Business Administration, Information Technology, or a related field.
- 5 years of experience as a Business Analyst in IT, software development, or related domains.
- 5 years of writing User Stories, with a flexible and pragmatic approach to the pragmatic approach to Agile methodology.
- 3 years of knowledge of databases, including a thorough understanding of database management systems
- Experience with process mapping, data modeling, and requirements management tools.
- Experience with CRM platforms like Salesforce, Microsoft Dynamics, or HubSpot.
- Create dashboards and reports that support decision-making and improve customer relationship strategies.
- Hands-on experience in CRM systems and BPMN modeling.
- Proficiency in business analysis tools (e.g., JIRA, Confluence, Visio).
- Knowledge of SQL, data analytics, or reporting software is advantageous.

- Fluency in English and Dutch (C2 minimum)

Preferable Skills:

- Bachelor’s degree in Business Administration, Information Technology, or a related field
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Analyze current CRM systems and recommend enhancements or new solutions to meet business objectives.
- Document and model business processes using BPMN standards.
- Translate requirements into technical specifications for CRM enhancements and process automation.

What We Offer

• DKV Insurance
• Free training (technical, behavioral, language) and certifications
• Continuous and personalized career progression support
• Opportunities to work on projects with cutting-edge technologies
• Opportunity to work in a global network of companies, with access to a wide range of challenging projects in different European markets.

At ATS4IT, part of the agap2IT family, we promote equality and value diversity. We foster a safe, inclusive environment where opportunities are equal for all. We welcome applications from individuals of all backgrounds, based solely on merit.

Join us and be part of the future!