Founded in 2020 in Belgium, ATS4IT is part of the Moongy Group, established to strengthen agap2IT’s presence in Europe. Since 2021 we expanded further with the opening of our Danish branch in Copenhagen, and our Spanish brand in Madrid, reinforcing our commitment to being a key player in the European technology landscape. Proximity, transparency, and collaboration define our approach at ATS. We aim to be your trusted partner and the first choice for your technological challenges

Job Title: Incident Manager 

Location: Brussels

Hybrid: Yes (2 days/week onsite)

Type of Contract: Permanent Contract

Languages: English (mandatory) + Fluent in French or Dutch

Experience: Minimum 3 years in IT, with a strong focus on infrastructure

Eligibility: Candidates must possess European nationality or a valid work permit for Luxembourg

NOTE: Due to the high volume of applications received, candidates who do not meet the specified criteria may not be contacted

Role Overview

We are looking for a skilled Incident Manager to join our team, responsible for coordinating major technical incidents, ensuring quick resolution, and effectively communicating with both technical teams and business stakeholders. As the first point of contact (POC) for incident management, you will centralize information from colleagues and oversee the entire incident workflow.

This role requires a strong technical background in IT infrastructure, with the ability to diagnose issues, analyze root causes, and drive resolution while ensuring cross-team collaboration. You will also contribute to problem and change management, improving IT service continuity and stability.

Must-Have Skills & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in IT, with a strong focus on infrastructure (monitoring, alerting, ticketing).
• Familiarity with ticketing tools such as ServiceNow or Ivanti is a plus.
• Strong ability to coordinate and manage high-pressure situations.
• Excellent problem-solving skills, with a structured and proactive approach.
• Effective communication skills, capable of bridging the gap between technical teams and business stakeholders.
• Languages: English (mandatory) + Fluent in French or Dutch

   

Key Responsibilities

• Incident Coordination
• Technical Diagnosis
• Action Planning
• Problem & Change Management
• Incident documentation
• Standby Support

What We Offer:

• Permanent Contract (CDI) – Long-term stability.
• Attractive salary based on your experience and skills.
• Additional benefits: Meal vouchers and eco-vouchers (electronic), DKV hospitalization insurance, company laptop, holiday allowance, and year-end bonus.
• Vacation: 20 paid leave days + 12 RTT days.
• Free training (technical, behavioral, language) and certifications
• Continuous and personalized career progression support
• Opportunities to work on projects with cutting-edge technologies

At Moongy Group, we stand for equality and diversity. We create a safe and inclusive environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, gender, disability, sexual orientation, or any factor other than merit. If you have the skills for the role, we encourage you to apply!